When you spend between seven to ten hours a day at a job (for most people) there are ample opportunity’s for managers to lead, but these opportunity’s are often not seized. Instead, managers end up treating people like they’re a process and not a human. If you’re in a position of authority and recognize that there’s a need for change the first step you should take is to listen more and talk less. When people feel like what they said has been taken seriously they tend to respond in a positive and cooperative manner.